FAQs
Answers, without the runaround.
Start with the questions customers ask most about accounts, payments, shipping, and order support.
What would you like to know?
Do I need an account to place an order?
No. You can check out as a guest. Creating an account can make checkout faster, let you review order status and history, and help you receive new-release or promotional updates when you choose to subscribe.
What payment methods do you accept?
The payment methods currently available to you are displayed at checkout. Depending on your country, device, and order, these may include PayPal, Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Diners Club, and JCB.
How is payment information handled?
Checkout is hosted through Shopify and available payment providers. Voaax does not receive your full payment-card number; the provider handles authorization under its own security and privacy practices.
How are currency exchange rates handled?
Transactions are based in US dollars. If your card uses another currency, your card issuer calculates the final amount using its exchange rate when the transaction is processed.
How should I enter my shipping address?
Please enter the full shipping address using English characters where possible, including the recipient name, street, city, state or region, postal code, and country. Check all details carefully before completing checkout.
Can I change my shipping address after ordering?
Email support@voaax.com within 24 hours of placing the order. We cannot guarantee a change after an order has been processed or shipped. A residential address is recommended where possible.
How long does shipping take, and how can I track my package?
Delivery time depends on the destination and shipping method. When the order ships, we send a tracking number by email. See our Shipping & Delivery page for current estimates and tracking guidance.
What should I do if an item is missing from my order?
Some items may arrive separately. If an item is still missing, email support@voaax.com with the subject line MISSING ITEM and include your order number.
Still have a question?
Send one detailed message and our customer-care team will help.