Last updated: August 18, 2026. Eligible items purchased from Voaax.com may be returned within 30 days after delivery.
Eligibility
To be eligible, an item must be unused, unwashed, unaltered, and in the condition received, with included parts and original packaging where reasonably possible. Proof of purchase is required.
Gift cards, items marked final sale before purchase, and items used, washed, altered, or damaged after delivery are not eligible unless applicable law requires otherwise. Contact us before returning an item; unapproved returns may not be accepted.
How to start a return
- Email support@voaax.com within 30 days after delivery.
- Include your order number, the item, the reason for return, and photographs when relevant.
- Wait for return authorization and the return address. Do not send a return to an address shown on a parcel without our instructions.
For an eligible Voaax.com return, we will provide a prepaid return label or agree the standard return-postage method with you before shipment. Original outbound shipping charges are not refundable unless the item was damaged, defective, or incorrect, or applicable law requires otherwise.
Inspection and refund
We normally inspect a received return and notify you within five business days. An approved refund is sent to the original payment method. Payment providers and banks may take an additional 5-10 business days to post it.
Damaged, defective, or incorrect items
Contact support@voaax.com within 14 days after delivery and include the order number and clear photographs. We will arrange an appropriate remedy and cover the agreed return cost when a return is required.
Missing items
Some orders may arrive in separate parcels. If tracking indicates delivery but an item is missing, email support@voaax.com with the order number and missing item.
Other retailers and local rights
Items purchased from another retailer must be returned to that retailer under its policy. This policy does not limit any mandatory consumer rights that apply where you live.